Pricing
Simple, published IT support pricing
Two clear support models. Use the calculator for an instant estimate, download it as a PDF, or send it to us for a formal quote.
Instant IT estimate
IT pricing calculator
Preferred support model
Services you need
Estimated monthly cost, Managed IT
£490
£5,880 per year
Managed IT
£490/mo
incl. £400 retainer
Pay As You Go
£140/mo
2 hrs at £70
Indicative only. Managed retainer = the greater of 8 × £50 or £250, plus additional hours at £45. Pay As You Go = hours × £70. The plans do not provide identical coverage.
Managed IT includes
- Agreed proactive monitoring and management
- Microsoft 365 administration
- Routine maintenance and updates
- Security oversight and patching
- IT planning and advice
- Small routine fixes under a fair-use policy
Pay As You Go
- No monthly retainer
- Help when you ask for it
- Remote or on-site visits by arrangement
- Ideal for occasional IT assistance
- No proactive monitoring
- No ongoing security oversight
- No scheduled maintenance
Quoted separately on both plans
Software licences and subscriptions · Hardware and equipment · On-site visits outside agreed scope · Major repairs · Project work such as migrations and office moves
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Pricing transparency
What is included and what is charged separately
Terms marked 'To be confirmed' are still being finalised and will be set out in your written quotation.
Included managed support
ConfirmedProactive monitoring, Microsoft 365 administration, routine maintenance, patching, security oversight, IT advice and small routine fixes. No fixed support-hour allowance or response-time guarantee is offered.
Fair-use boundary
To be confirmedThe exact point at which routine fixes become billable work will be defined in your service agreement.
Additional billable work (managed clients)
Confirmed£45 per hour for work outside routine managed support, where applicable.
Pay As You Go
To be confirmed£70 per hour. Minimum charge and billing increments to be confirmed.
Project work
ConfirmedMigrations, office moves, network installs and new deployments are scoped and quoted in writing before work starts.
Onboarding and migration
To be confirmedWhether a one-off onboarding fee applies, and how it is calculated, is to be confirmed.
Third-party licences and subscriptions
ConfirmedMicrosoft 365, security tools, backup and domain costs are charged separately at the supplier's rates.
Hardware and parts
ConfirmedDevices, replacement parts and equipment are quoted separately and are not included in any plan.
On-site visits and travel
To be confirmedOn-site visits are by arrangement. Travel charges and the free travel radius are to be confirmed.
Contract term and notice
To be confirmedMinimum term and notice period for Managed IT Support are to be confirmed.
Pricing questions
What does the fair-use policy cover?
Small routine fixes are included in Managed IT Support. Larger work such as projects, migrations, major repairs and hardware installation is scoped and quoted separately.
Why is there a minimum retainer?
The £250 minimum covers the fixed work of proactively managing any business, however small. It equals 5 users.
Can we switch between plans?
Yes. Many clients start on Pay As You Go and move to managed support as they grow.
Let's talk about your IT
Book a free, no-obligation consultation. We will listen, review your set-up and recommend the right support.