Microsoft 365 runs email, files and meetings for most UK businesses, so when it misbehaves work stops. Compufix fixes everyday Microsoft 365 problems and helps you use the platform properly, from Outlook syncing issues to confusing licence bills.
Common problems we help with
- Outlook not syncing, or mailboxes running out of space
- Staff locked out of accounts or stuck in MFA loops
- Files scattered across OneDrive, SharePoint and desktops
- Paying for licences nobody uses
- Teams calls and chats behaving unpredictably
How Compufix solves it
We diagnose the issue at the source, whether that is the device, the user account or a tenant setting, and fix it properly. Where the problem points to a wider configuration weakness, we explain it and recommend a permanent fix.
Microsoft 365 help for businesses in Chester and beyond
Most of the small and medium businesses we support in Chester, Cheshire and North Wales run on Microsoft 365. Problems usually come from settings that were never quite finished: shared mailboxes that do not sync, files spread across personal OneDrives, or licences that no longer match the team. We tidy these up and then keep them tidy.
What you get
Outlook and Exchange Online
Mailbox, calendar, shared mailbox and email delivery problems resolved.
Teams, SharePoint and OneDrive
Shared files organised with sensible permissions, so people can find documents and leavers do not take them with them.
Licence review
Licences matched to how people actually work, avoiding paying for unused seats or features.
User administration
Starters, leavers, name changes and group memberships handled consistently.
Security baseline
MFA, conditional access where licensed, and safe sharing settings configured.
Clear documentation
A plain-English summary of how your tenant is set up.
Who it is for
Any business using Microsoft 365 Business Basic, Standard or Premium.
Benefits to your business
- Staff can work securely from anywhere
- Licences matched to actual needs
- Fewer email and login problems
- Better protected business data
Pricing
Microsoft 365 administration is included in Managed IT Support. One-off work and migrations are quoted as projects. Microsoft licences are billed separately.
Typical scope
- Outlook and Exchange Online troubleshooting
- Teams, OneDrive and SharePoint support
- Sign-in and MFA problems
- Licence reviews and changes
- Shared mailboxes and calendars
- Mobile device email set-up
How it works
- 01
Review of your tenant, licences, users and security settings
- 02
Clear recommendations with costs before any changes
- 03
Careful implementation, scheduled to avoid disruption
- 04
Handover notes and ongoing administration if required
Microsoft 365 Support FAQs
Can you help if we bought Microsoft 365 elsewhere?
Yes. We can support your existing tenant regardless of where licences were purchased.
What is the difference between support and management?
Support fixes problems as they happen. Management is ongoing administration and security of your tenant, included in Managed IT Support.
Do you provide Microsoft licences?
We can advise on the right licences. Licence costs are always charged separately from support.
Do you sell Microsoft 365 licences?
We can advise on and arrange licences, or work with licences you already have. Licences are billed separately at Microsoft's rates.
Can you take over a Microsoft 365 account someone else set up?
Yes. We review the existing setup, check administrator access and security, then document and tidy it before taking over day-to-day administration.
Is Microsoft 365 support included in managed IT?
Routine Microsoft 365 administration is included in Managed IT Support. Migrations and larger changes are quoted as projects.
Industries we support with this
Available remotely across the UK, with on-site support in Chester, Cheshire, Wrexham and North Wales.