Most IT problems can be fixed without anyone visiting. With your permission, our technicians securely connect to the affected device, diagnose the issue and fix it while you watch.
Common problems we help with
- Waiting days for an engineer to visit
- Staff working from home with no support
- Small problems left unresolved because a visit is overkill
How Compufix solves it
We use secure, permission-based remote access tools. Sessions are only started with your agreement and are fully visible on screen.
Remote support across the UK, on site in Chester and North Wales
Remote support lets us connect securely to a computer, with the user's permission, and fix most software, email and Microsoft 365 problems without a visit. Businesses across the UK use our remote service. If you are in Chester, Cheshire or North Wales, we can combine remote support with on-site visits when a problem needs hands-on attention.
What you get
Secure remote sessions
Encrypted remote access tools, only connected with the user's permission or under agreed unattended access for managed devices.
Software and email fixes
Outlook, Microsoft 365, browser and application problems resolved while you watch.
Account and access issues
Password resets, MFA problems and permissions sorted quickly.
Remote set-up
New software, printers and users configured without a site visit.
Home and hybrid workers
Support for staff working from home, including VPN and Wi-Fi troubleshooting.
Escalation to on-site
Where hardware or network faults need attention, an on-site visit can be arranged in our local area.
Who it is for
Businesses anywhere in the UK, including fully remote and hybrid teams.
Benefits to your business
- Less downtime and fewer interruptions
- Predictable monthly IT costs
- One trusted point of contact
- Time back to focus on your business
Pricing
Managed IT Support is £50 per user per month with a £250 minimum. Pay As You Go support is £70 per hour with no retainer.
Typical scope
- Secure remote sessions on Windows and Mac
- Support for office and home workers
- Email, software and printer fixes
- Remote device health checks
How it works
- 01
Contact us by phone or through the website with a short description of the problem
- 02
We send a secure connection link and confirm the user is happy to proceed
- 03
We diagnose and fix the issue, explaining what we are doing
- 04
We record what was done and recommend any follow-up work
Remote IT Support FAQs
Is remote support secure?
Yes. Connections are encrypted and require your consent each time unless you agree unattended access for managed devices.
Is remote IT support secure?
Yes. We use encrypted remote access software and only connect with the user's permission, or through agreed access on devices we manage. Sessions can be ended by the user at any time.
What can and cannot be fixed remotely?
Most software, email, Microsoft 365, account and configuration problems can be fixed remotely. Hardware faults, cabling and some network issues need an on-site visit.
How is remote support charged?
Remote support is part of Managed IT Support for routine requests, or charged at £70 per hour on Pay As You Go.
Industries we support with this
Available remotely across the UK, with on-site support in Chester, Cheshire, Wrexham and North Wales.