Every business needs someone to call when a laptop will not start, email stops syncing or the printer disappears from the network. Compufix provides business IT support in two ways: a proactive managed plan, or straightforward Pay As You Go help. Both are delivered by experienced technicians who explain things in plain English.
Common problems we help with
- Relying on a friend or family member who is not always available
- Long waits for support from large call centres
- Mixed Windows and Mac devices that nobody fully understands
- Unclear who to call for internet, printer or software issues
How Compufix solves it
We start by understanding how your business works, then recommend the support model that matches your size and how much you depend on IT. You get a named team that knows your set-up, keeps notes on your systems and resolves issues quickly.
Computer support for offices across Chester and North Wales
Compufix has repaired and supported computers in Chester for over 15 years. That experience now goes into supporting business PCs, Macs, laptops, printers and small office networks across Cheshire, Wrexham, Flintshire and Deeside. We support Windows and Apple devices side by side, which suits the many small businesses that have a mix of both.
What you get
Diagnosis and repair
Slow, crashing or failing computers investigated remotely or on site, with clear advice on whether to repair or replace.
New computer set-up
Business laptops and desktops configured with your accounts, software, security and files ready to work.
Printers and peripherals
Network printers, scanners and docking stations set up so they work reliably for everyone.
Windows and Mac support
Updates, user profiles, permissions and software problems resolved on both platforms.
Data transfer and backup
Files moved safely to new machines, with backups checked before any risky work.
Hardware advice
Independent recommendations on business-grade equipment. Hardware is quoted separately.
Who it is for
Any UK business that wants dependable IT help, whether you have two staff or fifty.
Benefits to your business
- Less downtime and fewer interruptions
- Predictable monthly IT costs
- One trusted point of contact
- Time back to focus on your business
Pricing
Managed IT Support is £50 per user per month with a £250 minimum. Pay As You Go support is £70 per hour with no retainer.
Typical scope
- Remote support for Windows and Mac
- On-site visits in Chester, Cheshire and North Wales
- Email, Microsoft 365 and Teams help
- Printer, Wi-Fi and network troubleshooting
- Software installation and configuration
- Advice on new equipment
How it works
- 01
Free consultation to understand your team, systems and pain points
- 02
Onboarding audit of devices, accounts, licences and backups
- 03
Agreed support scope, priorities and fair-use terms in writing
- 04
Ongoing proactive management, helpdesk and regular reviews
Business IT Support FAQs
Which is better for me, managed or Pay As You Go?
If your team depends on IT daily, managed support usually works out better value and reduces problems. If you only need help occasionally, Pay As You Go at £70 per hour is simpler.
Can you support Apple Macs?
Yes. We have supported Apple devices for many years alongside Windows PCs.
Do you work outside Chester?
Remote support is available UK-wide. On-site work covers Chester, Cheshire, Wrexham, Flintshire and wider North Wales.
Do you repair business computers?
Yes. We diagnose and fix hardware and software problems on business PCs, laptops and Macs. Replacement parts are quoted separately before any work goes ahead.
Can I get support without a monthly contract?
Yes. Pay As You Go support is £70 per hour with no retainer. If you need regular help, Managed IT Support is usually better value and includes proactive maintenance.
Do you support businesses outside Chester?
Yes. We provide on-site support across Cheshire and North Wales by arrangement and remote support to businesses anywhere in the UK.
Industries we support with this
Available remotely across the UK, with on-site support in Chester, Cheshire, Wrexham and North Wales.