A helpdesk gives your staff a single, simple way to ask for IT help. Requests are logged, prioritised and tracked so nothing is forgotten.
Common problems we help with
- Requests lost in emails and phone calls
- Staff interrupting colleagues for IT help
- No record of recurring problems
How Compufix solves it
Staff contact us by phone or email. Each request is logged against your account, so we can spot patterns and fix root causes rather than symptoms.
Who it is for
Teams of three or more who want consistent support for every member of staff.
Benefits to your business
- Less downtime and fewer interruptions
- Predictable monthly IT costs
- One trusted point of contact
- Time back to focus on your business
Pricing
Managed IT Support is £50 per user per month with a £250 minimum. Pay As You Go support is £70 per hour with no retainer.
What is included
- Phone and email support
- Request logging and tracking
- Password resets and account help
- Software and printer issues
- Monthly summary of requests
How it works
- 01
Free consultation to understand your team, systems and pain points
- 02
Onboarding audit of devices, accounts, licences and backups
- 03
Agreed support scope, priorities and fair-use terms in writing
- 04
Ongoing proactive management, helpdesk and regular reviews
IT Helpdesk Support FAQs
What hours is the helpdesk available?
Support hours are confirmed in your agreement. Please ask during your consultation.
Industries we support with this
Available remotely across the UK, with on-site support in Chester, Cheshire, Wrexham and North Wales.