An IT support contract should make it obvious what is included, what costs extra and how quickly things get done. Ours are written in plain English.
Common problems we help with
- Contracts full of small print and exclusions
- Long lock-in periods
- Unexpected invoices for work you thought was included
How Compufix solves it
We set out included services, the fair-use policy, chargeable work rates and exit terms before you sign anything.
Who it is for
Businesses comparing IT support providers or renewing an existing contract.
Benefits to your business
- Less downtime and fewer interruptions
- Predictable monthly IT costs
- One trusted point of contact
- Time back to focus on your business
Pricing
Managed IT Support is £50 per user per month with a £250 minimum. Pay As You Go support is £70 per hour with no retainer.
What is included
- Written scope of included services
- Fair-use policy explained
- Transparent rates for extra work
- Regular review meetings
How it works
- 01
Free consultation to understand your team, systems and pain points
- 02
Onboarding audit of devices, accounts, licences and backups
- 03
Agreed support scope, priorities and fair-use terms in writing
- 04
Ongoing proactive management, helpdesk and regular reviews
IT Support Contracts FAQs
Can I switch from my current provider?
Yes. We handle the handover, collecting passwords, documentation and licence details so the transition is smooth.
Industries we support with this
Available remotely across the UK, with on-site support in Chester, Cheshire, Wrexham and North Wales.