Managed IT support is usually priced per user per month. That makes costs predictable and scales as your team grows. Prices vary between providers depending on what is included, how quickly they respond and whether on-site visits are part of the deal.
What affects the price?
- Number of users and devices
- Whether Microsoft 365 administration and security tools are included
- On-site versus remote-only support
- Support hours and response expectations
- The complexity of your systems
Our pricing
At Compufix, Managed IT Support is £50 per user per month with a £250 minimum monthly retainer. Additional work outside the agreed scope is charged at £45 per hour. If you only need occasional help, Pay As You Go is £70 per hour with no retainer. Licences and hardware are charged separately.
What should be included?
Look for proactive maintenance, patching, security oversight, Microsoft 365 administration, a helpdesk and regular reviews. Ask how "fair use" is defined and what counts as a project.
Is it worth it?
For teams that depend on IT every day, managed support usually reduces downtime and surprise bills. Try our pricing calculator to compare both models for your team.